If you are looking for a telephone answering service you will either need a inboud call handling or outbound call handling service.

An inbound service involves a virtual receptionist taking your calls and relaying messages directly to you. On the other hand if you need an outbound service this may involve a call centre which makes sales calls on your companies behalf.

For a small business this is an ideal way of employing the staff to help you grow your business with out having to train and pay for office space. Inbound call handling is more concerned with customer service and ensuring that your business is professionally represented.

You will ideally need a package which is flexible and cost effective. Usually you pay aset up fee and montly subscription for a certain amount of calls. You should also ensure thatit is a personalise call answering service with the option to have your messages either emailed or text to you mobile phone.